Refund & Cancellation Policy

Last Updated: June 27, 2026

1 General Policy

Studio Photuna honors and upholds all consumer rights as mandated by Republic Act No. 7394 (Consumer Act of the Philippines) and all applicable guidelines issued by the Department of Trade and Industry (DTI). We do not enforce any blanket "no refund" policy. All refund and cancellation requests are evaluated fairly and in accordance with the specific terms outlined below, the nature of the service or product purchased, and the applicable provisions of Philippine consumer protection law.

2 Software Subscriptions

The following refund terms apply to Studio Photuna software subscription plans:

  • Monthly Subscriptions: Monthly subscription fees are non-refundable once a billing cycle has begun. You may cancel your subscription at any time to prevent charges for the next billing cycle, but no partial refund will be issued for the current period.
  • Annual Subscriptions: If cancelled within the first 30 days, a pro-rata refund will be issued for unused full months remaining on the subscription. After the initial 30-day period, annual subscriptions are non-refundable for the remainder of the term.
  • Free Trial: Free trial periods incur no charges. You may cancel at any time during the trial without any financial obligation.

3 Event Booking Deposits

A 50% deposit of the total event service fee is required to confirm and reserve your event date. The following cancellation and rescheduling terms apply:

  • 30+ days before event: Full refund of the deposit.
  • 8–29 days before event: 50% of the deposit is refunded.
  • Within 7 days of event: The 50% deposit is non-refundable.
  • Rescheduling: Free of charge if requested 14 or more days before the event, subject to availability. Rescheduling requests made less than 14 days before the event will be handled on a case-by-case basis.

4 Force Majeure

In the event that a booked event cannot proceed due to circumstances beyond reasonable control — including but not limited to typhoons, natural disasters, government-imposed lockdowns, or other force majeure events as recognized under Philippine law — clients are entitled to a full refund or the option to reschedule the event at no additional cost, subject to availability.

5 How to Request a Refund

To initiate a refund request, please email support@studiophotuna.com with the following information:

  • Your booking or subscription ID
  • Reason for the refund request
  • Preferred resolution (refund or reschedule)

6 Processing Timeline

All refund requests will be acknowledged within 3 business days of receipt. Approved refunds will be processed within 14 business days and returned via the original payment method (GCash). You will receive a confirmation email once the refund has been issued.

7 Disputes

If you are unsatisfied with the resolution of your refund or cancellation request, you have the right to file a formal complaint with the Department of Trade and Industry (DTI) in accordance with Republic Act No. 7394 (Consumer Act of the Philippines). The DTI provides mechanisms for mediation and adjudication of consumer disputes.

8 Contact

For refund and cancellation inquiries, please contact us at: